IT support fundamentals covering hardware, networking, operating systems, system administration, and security. Add your own summary of what the program covered and what you took away.
Topics covered
Technical Support Fundamentals — IT support role, hardware (CPU/RAM/storage), the binary system, assembling a computer, OS basics, networking infrastructure, software installation, troubleshooting methodology, and customer service
The Bits and Bytes of Computer Networking — TCP/IP 5-layer model, physical/data link/network/transport/application layers, MAC and IP addressing, subnets and CIDR, routing, TCP vs UDP, DNS/DHCP/NAT, connecting to the internet, and network troubleshooting
Becoming a Power User — OS architecture and kernels, GUI and CLI (PowerShell/Bash), file system management, user and group accounts, NTFS/POSIX permissions, process and memory management, package and software upgrades, scripting basics, and OS troubleshooting
System Administration and IT Infrastructure Services — role of system administration, server deployment, DNS/DHCP/web infrastructure services, directory services (Active Directory/LDAP), storage and backups (NAS/SAN), disaster recovery (RPO/RTO), system imaging and deployment, configuration management, and cloud infrastructure (IaaS/PaaS/SaaS)
IT Security — CIA triad and risk, malware and threat mitigation, network attacks (DoS/MitM/spoofing), social engineering, cryptography and PKI, authentication and access control, wireless security (WPA2/WPA3), system hardening, and corporate security policies
Lincoln Land Community College
Commercial Electrical Maintenance
Certification covering a number of electrical systems and electrical theory.
Topics covered
Principles of Electricity
Electrical Troubleshooting and preventative maintenance.